Jordans Jewelz Policies
We proudly offer shipping to anywhere in the United States and Canada via UPS & USPS. Please note that we require an additional 3 to 5 business days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country/region or state, estimated delivery time is between 7 to 10 business days. Please be advised that holidays or inclement weather may impact delivery times.
Returns & Exchanges:
We want you to love your jewelry! If you're not completely satisfied with your purchase, we offer a 28-day return policy on all jewelry pieces. Here’s how it works:
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Hassle-Free Returns: If your jewelry arrives damaged or you’re not happy with your purchase, return it within 28 days for a full refund or exchange.
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Return Shipping: We offer a pre-paid return label for your convenience. If you choose to return your item using your own shipping label, you will be responsible for the return shipping cost.
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Risk of Lost Packages: If you choose to use your own return label, please note that Jordans Jewelz is not responsible for lost or undelivered returns. We highly recommend insuring and tracking your return package for the full value of the contents to avoid any issues.
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Condition of Items: Returned items must be in their original condition and packaging to qualify for a refund or exchange.
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Processing Time: Once we receive your return, we’ll process it within 5-7 business days.
Tracking Your Order:
You will receive a confirmation email containing a tracking number and a link to follow the journey of your package.
Wrong Address Disclaimer:
It is the buyer's responsibility to ensure the shipping address is correct before completing the purchase. If you realize there is an error in your address after placing the order, please contact our support team immediately at support@jordansjewelz.com. Our team will respond within 24-48 business hours to confirm the update to your shipping address.
Cancellation:
Orders can be canceled within 48 hours of placing the order. Please allow 3-5 business days for the refund to appear on your original payment method.
Instructions for Exchanges/Refunds:
To request a refund, store credit, or exchange, please contact us at support@jordansjewelz.com. Once your return is received and inspected, we will notify you via email that we have received your item. We will also inform you if your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3-5 business days for the refund to appear in your account.
Late or Missing Refunds:
If you haven’t received your refund after 5 business days, please contact us at support@jordansjewelz.com.
Exchanges:
We will replace defective or damaged items. If you need to exchange a defective item for the same one, please email us at support@jordansjewelz.com.
Lost/Stolen Packages:
Jordans Jewelz is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier directly using the contact details provided on our Tracking Page. For assistance on how to file a claim or resolve the issue, feel free to reach out to our customer support team at support@jordansjewelz.com.
Privacy Policy:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from jordansjewelz.com (the "Site").
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device, often including an anonymous unique identifier. For more details about cookies and how to disable them, visit All About Cookies.
- Log Files: These track actions occurring on the Site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files that record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information to fulfill orders placed through the Site (processing payment, arranging shipping, and providing invoices and/or order confirmations). Additionally, we use it to:
- Communicate with you.
- Screen for potential risk or fraud.
- Provide you with information or advertising, as per the preferences you’ve shared with us.
We use Device Information to help us screen for potential fraud or risk (particularly your IP address) and to improve and optimize the Site. This includes generating analytics on how customers interact with the Site and evaluating the success of marketing and advertising campaigns.
Sharing Your Personal Information:
We share your Personal Information with third parties to help us use it, as described above. For instance, we use WooCommerce to power our online store—read more about WooCommerce’s privacy practices here: WooCommerce Privacy Policy. We also use Google Analytics to understand how our customers use the Site—read more about Google’s privacy practices here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-out.
Finally, we may share Personal Information to comply with applicable laws, regulations, respond to subpoenas or legal requests, or protect our rights.
Behavioral Advertising:
We may use your Personal Information to provide targeted advertisements or marketing communications we think may interest you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page: NAI – Understanding Online Advertising.
You can opt out of targeted advertising using the following links:
- Facebook: Facebook Ads Settings
- Google: Google Ads Settings
- Bing: Bing Ads Personalized Ads
Additionally, you can opt out of some services via the Digital Advertising Alliance’s opt-out portal: DAA Opt-out Portal.
Do Not Track:
Please note that we do not alter our Site’s data collection and use practices in response to a "Do Not Track" signal from your browser.
Your Rights:
If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. To exercise this right, contact us through the information below.
We process your information to fulfill contracts (such as orders placed through the Site) or based on legitimate business interests. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention:
We retain your Order Information for our records unless and until you request deletion of that information.
Changes to This Privacy Policy:
We may update this privacy policy from time to time to reflect changes to our practices or for legal/regulatory reasons.
Minors:
The Site is not intended for individuals under the age of 16.
Contact Us:
For more information about our privacy practices, or if you have questions or concerns, please contact us at support@jordansjewelz.com.