Jordan’s Jewelz Policies
We proudly offer worldwide shipping via DHL, FedEx, UPS & USPS. Please note that we require 1 to 3 business days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please be advised that holidays, pandemic shortages or inclement weather may impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a portion your order; rest assured, you will receive the remaining items of your order shortly after. The Jordan’s Jewelz support team will send another email stating the status of the remitems on your order.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 business days for the tracking information to be up to date.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. After making your purchase; should you realize an error in your address, please contact our support team immediately at support@jordansjewelz.com. The Jordan’s Jewelz team will respond within 24-48 business hours with confirmation of the updated address for your order!
Cancellation: All orders can be cancelled within 48 hours of placing them. Please allow 3-5 business days for the refund to post to your original form of payment.
Non- Personalized Returns: Jordan's Jewelz, strives to deliver inspiration and happiness with each and every order. If you are not happy with any non-personalized item you may return the item(s) to us within 75 days of your purchase. After 75 days, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Personalized Returns: Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.
Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team (support@jordansjewelz.com) and we will work with you to make things right.
*Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders.
Instructions for Exchanges/Refunds: To submit a refund, store credit or exchange request, please contact us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited back to your account.
Refunds (if applicable): To submit a refund request, please contact us and follow the instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 2 weeks for your account to be credited back to your account.
Late or missing refunds: If you haven’t received a refund after 10 business days, please contact us at support@jordansjewelz.com.
Exchanges: We will replace items if they are defective or damaged. If you need to exchange a defective item for the same item, send us an email at support@jordansjewelz.com. If you’d like to exchange one item in normal condition for another item, please
Shipping: For any approved returns, Jordan's Jewelz will provide a shipping label via email. If you request a refund, you will be responsible for the cost of the label for your return. This cost will be deducted from your refund amount. If you request an exchange or store credit there will be no fee for the return. We don’t guarantee that we will receive your returned item.
Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes.
If you choose to return and not utilize the Jordan's Jewelz shipping label, we are not responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents.
Returns:
By placing an order on Jordans Jewelz, you are responsible for the cost of return shipping back to Jordans Jewelz. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Jordans Jewelz is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@jordansjewelz.com
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from jordansjewelz.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 16.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@jordansjewelz.com
TEXT MARKETING AND NOTIFICATIONS:
Text Marketing and notifications: By subscribing to text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.
